1/29/2009: The Follow-up

At 10:00AM today, Kari, the manager in charge of special leasing at the Cerritos Mall called me today.

She stated that she got my voicemail and my e-mail and was following up with the situation.

I won't go into much detail about what I wrote/said to her since the jist of it is already in my previous entries.

Simply put: I felt as if I got scammed.

However, I told her that in the end, all I wanted was my money back because I felt that I bought a great product with a great warranty and now I am unsatisfied with my product and I wasn't informed or aware of the return policy as it was not present on my receipt or on the kiosk at the time of purchse. I also indicated that I even had other people check the kiosk to see if the return policy was there and that I even went in myself to check for it but the end result was that I did not find anything at the time of purchase or at the time of return.

However, I noted to her that I did see it stamped on the receipts that were still attached to the receipt pad but I did not have one on mine.

Kari stated she will assist me as much as she can in helping to facilitate a refund for me as she believes it is my right to a refund due to their lack of notice.

She also stated that she was sorry and apologized that I had to experience this at the Cerritos Mall. I give her great kudos for this. She told me that it was her job to make sure the consumers have a good experience while shopping at the mall and that she wishes more consumers would come and inform her of problematic situations if they arise so that they can help out in any way they can.

Although Kari could not guarantee anything for me, she said she will try her best to get my money back for me.

Also, if she is able to get a refund back for me, she indicated that she will collect the money on my behalf and that I just need to go see her and do the exchange. This way, I don't have to ever see them again.

Even if Kari cannot get my money back, I appreciate the time she took in calling me and making any sort of effort to assist me in my cause.

I think I love the Cerritos Mall even more now.