While working, I got a call from a phone from Kari. Kari told me that the manager of the kiosk was now Sharin and that they turned over the ownership of the kiosk to her.
Regardless, Kari explained that they agreed to refund my money.
Kari mentioned that Sharin had brought up the idea of giving me store credit to the online store. However, Kari stood her ground and told her that I wanted m money back.
In the end, Sharin was a bit put down but she agreed to refund my money.
Kari also stated that she told Sharin that she needs to have her return policy posted so that she wouldn't run into this problem again. Sharin replied by stating that by law, she cannot accept human hair. Kair said that this wouldn't have happened if she had her return policy posted.
Sharin was supposed to call me directly and speak to me and arrange a way to get my refund. I told Kari that I'm okay with it, however, I would like a representative of the mall management to be present if this were to happen. I'm afraid that Sharin may change her mind or something that may be discussed could go wrong... and I would just like a witness there who would have an unbiased opinion to everything.
Kari said she could call Sharin and call me back.
Shortly after, Kari called me back and said that she left a voicemail for Sharin in the context of indicating that it would be probably be better if they used Kari to help facilitate the refund.
Kari told me that she wasn't aware of how strongly I felt about this whole situation. I told her that when I intially went there for my refund, my husband was with me... as he was during this entire ordeal.
I went on to explain that as I was talking to Sharin she would 1) cut me off while I was talking and explaining something and 2) when my husband finally interjected himself into the conversation, she immediately said "I can't help you guys if you are attacing me."
We tried to explain to Sharin that we weren't trying to attack her by any means... and so this is why I am extremely uncomfortable being around her.
Kari said she understood and that she would be out this Wednesday through Friday... so it might take longer... or she can leave everything with their receptionist and then I can come to the information desk and do everything there.
For me, either way, I don't care if it'll take a few days or a week or two; as long as I get my money back.
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